1. Introduction

Welcome to CESC iERP.

CESC iERP (“we”, “us”, or “our”) operates the website https://cescom.ierpsuite.com/ (hereinafter referred to as the “Service”).

This Privacy Policy explains how we collect, use, safeguard, and disclose information that results from your use of our Service.

We use your data to provide, maintain, and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).

2. Definitions

SERVICE: Means the website https://cescom.ierpsuite.com/ operated as part of the CESC iERP platform.
PERSONAL DATA: Means any information relating to an identified or identifiable individual.
USAGE DATA: Means data collected automatically when using the Service or from the Service infrastructure (e.g., page visit duration, login activity).
COOKIES: Small data files stored on a user’s device.
DATA CONTROLLER: The entity that determines the purposes and means of processing personal data. For the purposes of this Privacy Policy, the administrators of CESC iERP act as the Data Controller.
DATA PROCESSORS / SERVICE PROVIDERS: Third-party organizations or individuals who process data on behalf of the Data Controller.
DATA SUBJECT: Any living individual whose personal data is processed.
USER: The authorized individual accessing the ERP Service, including employees, administrators, or authorized partners.

3. Information Collection and Use

We collect different types of information to operate, maintain, and improve the functionality and security of the CESC iERP system.

4. Types of Data Collected

Personal Data

While using the Service, users may be required to provide certain identifiable information, including but not limited to:

Full Name
Email Address
Employee ID or User ID
Phone Number
Department / Organization Details
Office Address or Location
Login Credentials
Cookies and Usage Data

This information may be used to manage user access, provide system notifications, and ensure secure operation of the ERP platform.

Usage Data

Usage Data may include:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Pages visited within the ERP system
Date and time of login sessions
Duration of activity on the system
Diagnostic and performance data

This information helps monitor system performance, troubleshoot issues, and improve system efficiency.

Location Data

If enabled, the Service may collect location data to improve system functionality, security monitoring, and access control.

Users can disable location access through their device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track activity within the Service and store certain information.

Types of cookies used include:

Session Cookies – used to maintain user sessions
Preference Cookies – used to remember user settings
Security Cookies – used for authentication and protection against unauthorized access
Performance Cookies – used to analyze system usage and improve performance

Users may configure their browsers to refuse cookies; however, some features of the Service may not function properly without them.

Other Data

Depending on operational requirements of the ERP system, we may collect additional information including:

Employee details
Organizational hierarchy
Role-based access data
Work-related documentation
System logs and audit trails
Professional or administrative information required for ERP operations

5. Use of Data

CESC iERP uses collected data for the following purposes:

To provide and maintain the ERP Service
To manage user accounts and access permissions
To monitor and improve system performance
To notify users about system updates or changes
To provide technical support and troubleshooting
To ensure security and prevent unauthorized access
To maintain system logs and audit records
To comply with legal and regulatory requirements
To analyze system usage for improvements
To carry out administrative and operational functions

6. Retention of Data

We retain Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy.

Data may also be retained:

To comply with legal obligations
To resolve disputes
To enforce agreements and policies
For internal audit, security, or system improvement purposes

Usage Data may be retained for shorter periods unless required for security analysis or compliance purposes.

7. Transfer of Data

User information, including Personal Data, may be processed or stored on secure servers managed by authorized system administrators or service providers.

If data is transferred outside the user's jurisdiction, we ensure appropriate safeguards are implemented to maintain data security and privacy.

By using the Service and submitting your information, you consent to such transfers.

8. Disclosure of Data

Legal Requirements

We may disclose Personal Data if required by law or in response to valid legal requests by public authorities.

Business or Administrative Transactions

In the event of administrative restructuring, system integration, or operational changes, relevant data may be transferred to authorized entities managing the Service.

Other Situations

Data may be disclosed:

To authorized departments within the organization
To system administrators or IT service providers
To comply with operational or regulatory requirements
With the user’s consent
To protect the rights, property, or safety of the organization or users

9. Security of Data

The security of user data is a priority. We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. Data Protection Rights

Users may have certain rights regarding their Personal Data, including:

The right to access personal data
The right to request correction of inaccurate information
The right to request deletion of personal data (subject to legal obligations)
The right to restrict or object to certain processing activities
The right to request a copy of their data in a structured format

Requests related to personal data can be submitted through the system administrators or designated contact channels.

11. Service Providers

We may engage third-party companies or individuals to support the Service, including:

Hosting services
System maintenance
Security monitoring
Technical support

These providers are granted access only to the data necessary to perform their services and are obligated to protect its confidentiality.

12. Analytics

We may use analytics tools to monitor system performance and understand how the Service is used in order to improve functionality and reliability.

13. Development and Deployment Tools

Third-party tools may be used for software development, integration, testing, and deployment processes related to the ERP system.

14. External Links

The Service may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their privacy policies separately.

15. Children’s Privacy

The Service is intended for authorized organizational users and is not designed for individuals under the age of 18.

We do not knowingly collect personal data from minors.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Users are encouraged to review this policy regularly to stay informed about how their information is protected.

17. Contact Us

If you have any questions regarding this Privacy Policy, please contact the system administrator or the responsible department managing the Service.

Service Website:
https://cescom.ierpsuite.com/